Tam Posted June 1, 2014 Author Share Posted June 1, 2014 Tam recommended Empire Mods and a guy named Keith. I think he owns the place. He may be a fabulous representative of the company but the girl i spoke with didn't have answers to my questions ("uh, I'm pretty sure that will work") and she seemed to get kinda annoyed with all the questions I had. Seriously??? That's not the Empire Mods I know. Keith will be getting an email from me... How can I, in good conscience, recommend them if that's the kind of customer non-service they'll get. Mtdobies 1 Link to comment Share on other sites More sharing options...
Tam Posted June 1, 2014 Author Share Posted June 1, 2014 Got a package from Comp from Fadora Vapors today. Two 30 ml bottles of Home Canned Peaches at 13 mg nic and a replacement yellow battery case. The original battery case's handle came off so, despite telling Comp I didn't need him to send it, he insisted and replaced it for me. Now, that's great customer service! Mtdobies and Joshuab3687 2 Link to comment Share on other sites More sharing options...
jerryjoe Posted June 1, 2014 Share Posted June 1, 2014 (edited) Seriously??? That's not the Empire Mods I know. Keith will be getting an email from me... How can I, in good conscience, recommend them if that's the kind of customer non-service they'll get. like I said it wasn't Keith. You said he's a good guy with great customer service. The girl I spoke to about the drip shields/tips wasn't very helpful.I kept trying to explain to her that when I tried putting an item in my cart it would tell me they would email me when it was back in stock. She was insistant that they were in stock, and I didn't doubt her but it didn't solve my online ordering problem. I thought she would offer to take the order over the phone but she sounded like she got distracted by something and as I didn't have a lot of time to wait for her to figure out how to make it right I said goodbye and placed my order with kidney puncher. Nothing bad about Keith. I'm sure he's a nice guy. Edited June 1, 2014 by jerryjoe Link to comment Share on other sites More sharing options...
Tam Posted June 1, 2014 Author Share Posted June 1, 2014 like I said it wasn't Keith. You said he's a good guy with great customer service. The girl I spoke to about the drip shields/tips wasn't very helpful.I kept trying to explain to her that when I tried putting an item in my cart it would tell me they would email me when it was back in stock. She was insistant that they were in stock, and I didn't doubt her but it didn't solve my online ordering problem. I thought she would offer to take the order over the phone but she sounded like she got distracted by something and as I didn't have a lot of time to wait for her to figure out how to make it right I said goodbye and placed my order with kidney puncher. Nothing bad about Keith. I'm sure he's a nice guy. Yeah, but Keith owns the business and is her boss. He would want to know that there's someone on his payroll who is offering less than great customer service. It's his business' reputation after all. Link to comment Share on other sites More sharing options...
Mtdobies Posted June 1, 2014 Share Posted June 1, 2014 Reflects on him.. Tam 1 Link to comment Share on other sites More sharing options...
jerryjoe Posted June 1, 2014 Share Posted June 1, 2014 I know I just don't like getting anyone in trouble or I woulda PM'd you when it first happened Tam. Mtdobies 1 Link to comment Share on other sites More sharing options...
Tam Posted June 1, 2014 Author Share Posted June 1, 2014 Not to get anyone in trouble, but it's a good learning experience and a chance to improve. She obviously doesn't have a good grasp of customer service and also has an attention span of a gnat. How will she get better without feedback and training? Link to comment Share on other sites More sharing options...
Mtdobies Posted June 1, 2014 Share Posted June 1, 2014 That's true! And w so many shops opening and bad advice and equipment going out its just better if someone can educate her. Link to comment Share on other sites More sharing options...
Tam Posted June 1, 2014 Author Share Posted June 1, 2014 If she doesn't know she's doing something wrong she's going to think it's okay and continue the bad behavior. Kinda like how we try to educate new vapers to build coils safely... Link to comment Share on other sites More sharing options...
Mtdobies Posted June 1, 2014 Share Posted June 1, 2014 What she said^^ Link to comment Share on other sites More sharing options...
jerryjoe Posted June 1, 2014 Share Posted June 1, 2014 I understand Link to comment Share on other sites More sharing options...
Tam Posted June 1, 2014 Author Share Posted June 1, 2014 Look at it this way. If she was able to give you better customer service you would've bought something from Empire Mods. Keith would want to know he lost a sale and a possible repeat customer because someone needed more training. Link to comment Share on other sites More sharing options...
jerryjoe Posted June 1, 2014 Share Posted June 1, 2014 I just went and checked my emails to them and she blew me off (stopped answering my questions) after her first reply. The emails are date stamped the 24th of may Link to comment Share on other sites More sharing options...
jerryjoe Posted June 1, 2014 Share Posted June 1, 2014 I'm assuming it was her answering the emails cause the one reply I got said thanks again. the emailer was familiar with my questions. they are labeled "sales" though and refer to no particular name. Link to comment Share on other sites More sharing options...
Tam Posted June 1, 2014 Author Share Posted June 1, 2014 Thanks for the info. I'll see what I can do -- not to get her in trouble but I'm sure Keith will want to know that she's not doing his business any favors. Mtdobies and Compenstine 2 Link to comment Share on other sites More sharing options...
Patricia Posted June 1, 2014 Share Posted June 1, 2014 Received from Fadora Vapor: Birthday Cake=60ml Signature Sample Pack: Spiced Apple Cinnamon Stick Apple Cider Snickerdoodle=30ml Home Canned Peaches=30ml Buttered Popcorn=30ml Cherry Sucker=10ml AND Comp was sweet enough to put me blunt needle syringe for measuring sweetener. Now I've got to wait for steeping then I'm gonna be in hog heaver. : ) Link to comment Share on other sites More sharing options...
Mtdobies Posted June 1, 2014 Share Posted June 1, 2014 :whispers: ya Dont really have to really wait... I Dont ever wait longer then it takes me to get home And fill a tank.. Link to comment Share on other sites More sharing options...
VIAWOL Posted June 2, 2014 Share Posted June 2, 2014 If your omega is like mine the top cap will be very loose and its gonna drive you nuts! Yup top cap is loose and bit only that but the positive pin sticks out a mile long. Probably gunna let it go for a few bucks Link to comment Share on other sites More sharing options...
Earthling789 Posted June 2, 2014 Share Posted June 2, 2014 Finally delivered the last of my stockpile today (part of it came in last week): 4 - 5-packs of 1.5 Ohm BDC 4 - 5-packs of 1.8 Ohm BCC 3 - Air Flow Control Valves 2 - KPT2 1 - AeroTank 1 - KPT3 Mini Link to comment Share on other sites More sharing options...
3Rutez Posted June 2, 2014 Share Posted June 2, 2014 Yeah buddy! Got my Tobeco Stillare. Joshuab3687 1 Link to comment Share on other sites More sharing options...
Compenstine Posted June 2, 2014 Share Posted June 2, 2014 Got my Kick 2 today from Richstag. Come to find out that it won't fit my Mods using 18650 batteries. So I'll be grabbing some 18500s soon. Joshuab3687 1 Link to comment Share on other sites More sharing options...
iheartvape Posted June 2, 2014 Share Posted June 2, 2014 Got some more flavorings and a cell phone holster I made into my Hana STYLED mod holster... Lol Link to comment Share on other sites More sharing options...
fishguy1123 Posted June 2, 2014 Share Posted June 2, 2014 Got my Kick 2 today from Richstag. Come to find out that it won't fit my Mods using 18650 batteries. So I'll be grabbing some 18500s soon. Rookie! LMAO Link to comment Share on other sites More sharing options...
Tom74 Posted June 2, 2014 Share Posted June 2, 2014 Got a Kanger Aerotank. The airflow control is useless. Can barely notice a difference when tightening or loosening the draw. Link to comment Share on other sites More sharing options...
Compenstine Posted June 2, 2014 Share Posted June 2, 2014 Rookie! LMAO LMAO No Peanut Butter Cups for you! Bebop, Mtdobies, Joshuab3687 and 1 other 4 Link to comment Share on other sites More sharing options...
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