Actually as a dealer I want to know if my customers are not happy, all products can not have 5 stars its just not possible. Everyone has different expectations and different tastes but if a dealer can do something to make that experience better we want to know so that we can either adjust that product or take it off our sites. I don't think anyone wants to sell bad product intentionally anyway As hard as all the dealers try, just sometimes you can not make everyone happy 100% of the time.