Any Problems?

[wright306]

Has anyone had trouble with V4L? When I ordered from them, my order came quick but I had ordered juice and it was not in the package. I checked the packing slip and it is listed. So I sent an email, I got no response. I figured, with the holidays winding down it was no big deal. I sent another email, again no response. Now I am getting irritated. Does anyone know if this is a common problem? This was a simple request too, I wrote and asked if they could, instead of sending the juice, just give me a credit. I tried the cartomiser in that flavor and didn't like it. It was supposed to taste like Kool cigarettes, and instead tastes like hot fruit punch. I do love their other flavors, and explained that I would be ordering again soon.

[Brian]

This is actually the first complaint I've seen about V4L. I ordered a KR808 kit and some carts, and they threw in quite a few freebie carts and 3 bottles of juice. I was happy with it. I've heard good things from several other members, but I don't like the sound of this. How long has it been without a response?

[wright306]

This is actually the first complaint I've seen about V4L. I ordered a KR808 kit and some carts, and they threw in quite a few freebie carts and 3 bottles of juice. I was happy with it. I've heard good things from several other members, but I don't like the sound of this. How long has it been without a response?

I was pretty shocked as well, I have heard nothing but good things about their customer service. It has been since the 29th. I gave time, figuring with the holiday maybe it would be a while. But I would think I should have gotten a response by now.

[Christopher]

I've personally never heard anything bad about them. There is a member on the forum named Leaford. (Click the member tab on the top of the forums and search for him) He is the spokesperson for V4L I'm sure he can help you out

[ddavelarsen]

Wow, I've used them and had fantastic service. I'm sure it's just a temporary glitch, but please keep us posted how it goes. Sorry you're having trouble.

[SteveD1]

I just placed a big order with them (my first order with them) they put some bonus carts and another item free of charge.shipping was fast 4 days in all.I dont expect any issues but their rep is good customer service, so I would contact them to see what they can do...So far with all the vendors I have used they have corrected any problems quickly and to my complete satisfaction.

[wright306]

I just placed a big order with them (my first order with them) they put some bonus carts and another item free of charge.shipping was fast 4 days in all.I dont expect any issues but their rep is good customer service, so I would contact them to see what they can do...So far with all the vendors I have used they have corrected any problems quickly and to my complete satisfaction.

I am still ordering from them because I like their products, they do have amazingly fast service and always include bonuses. But after many attempts to contact them, I even contacted several different individuals...to no avail. So I got shorted a bottle of juice, and apparently that is the end of the story. No responses dispite many attempts...I am just out that money. Hopefully this won't happen again. If so I will stop ordering from them.

[ddavelarsen]

I am still ordering from them because I like their products, they do have amazingly fast service and always include bonuses. But after many attempts to contact them, I even contacted several different individuals...to no avail. So I got shorted a bottle of juice, and apparently that is the end of the story. No responses dispite many attempts...I am just out that money. Hopefully this won't happen again. If so I will stop ordering from them.

That's really a bummer. I'm sorry this has occurred; stuff like that can give vaping generally a bad vibe, not to mention you're out money which is unconscionable to me. I don't mean to state the obvious or anything but have you checked your junk email folder? I find that mail sometimes finds its way there that I've okayed in the past, and vice versa. Take care, and good luck in the future.