junk

Ok let me clear this up for all of you because some of you sound more confused and more upset than I was. And I was the one that spent $100 and received a defective product. First of all, I am not a troll. I did have a troll with pink hair once when I was about 7 years old. Thanks for the compliment but I assure you I am me and not a troll. Secondly, I did not post my picture here. In fact, I did not even and have not even, viewed the profile information or editing profile info which is usually a standard with most forums. The reason why my picture appears here is because I own forums and have my picture at various forums and websites. Some forums automatically pull a profile pic from another forum. I know that is strange but it does even if your user name for the forums are different. I'm not sure how that works but I suppose it some how picks up your ip address and pulls your avatar/pic from other forums. Thirdly, I was very pleased in regards to the fast shipping. I spent almost $100 for a product as a gift to my ex husband that smokes like a tobacco barn, and is 62 years old. He saw a movie with Johnny Depp smoking an electronic cigarette and thought that may work for him to get off cigarettes. I did my research online some what in locating these types of electronic cigarettes. I read through some of the info at this forum about the best products to buy when starting out. I felt I did my duty in research, found a good site to purchase a good product and even a forum with lots of info. However, when I received the products, I was shocked and became angry. Wouldn't you be? One of the products was all corroded with what appeared to be battery acid leaking out into the plastic wrapping. You do your research, spend time locating what you think is a trustful site with quality product, trust submitting your credit card info, spend almost $100 bucks, and receive junk. But I will tell you what really made me mad. Sure I was upset and mad about the product. But what really made me mad was visiting the site for contact help, returning the product info, and there was NO contact info on the store site. When clicking on HELP, it said I HAD to register at this forum before I could receive help. Now let me tell you something else, (especially to the person that posted all I had to do was write a few lines to send the item back). HOW does a person send an item back when they do not know for sure, where to send the item back to??? The address label is very light type and even so, not always do you return a product to the return address printed on the package. It's best to have the exact return product address so you will know you are in fact returning it to the correct place. Fourth, YES I was having a very bad day. There was a bad storm here in Tennessee when I received the product. A huge limb fell out of a tree in my drive and crashed into one of my trucks. To top that off, baby squirrels were crying every where that came out of that tree limb. I have 7 outside cats and my cats killed two of them and I managed to save two. So I have two baby squirrels that look to be about 4 to 5 weeks old in a box that was starving and crying for their mother. I had to rush out to the vet office and buy bottles with nipples and esbilac formula to prevent starvation of the little rat like critters. To top this off, I tried to get the vet office to take the squirrels, release them after they reached survival age. They refused. I called the Tennessee Wildlife Rescue Association and they were of no help. Have you ever heard a baby squirrel cry? It is quite pitiful. But I got them all dry, in a big cardboard box, with old t-shirts for warmth and comfort, and feeding them 4 times per day. Fifth, I work online. I have worked online for 15 years. I know how ash holish a customer can come across to be. But I also have enough sense to know that you cannot read everything about that person or the person's day or the person's experience by reading a few upsetting lines in an email or on a forum. I ALWAYS reply back nicely, find out exactly what problem they had, and remedy their issue if at all possible. Six, I can say that the store owner or Christopher (whomever that is) acted as I act when I have a customer issue....which is good. So I will be ordering again from this store and appreciate HIS professionalism in this matter.

I can't believe a customer has to register at a forum before they can get help in returning the product. I received the product today and it's all corroded!!! I don't see anything on the store site that relays how to return the product, no print out return slip, nothing but to register here. I won't be buying again and I do expect a full refund. Perhaps I should call my credit card company to deny the charge. Absolutely horrible site, horrible product, horrible service.