The plate at the top is most likely stuck down, I haven't found a way to fix it but maybe some type of non-harmful lube, also it's possible your spinner is fake, I'm starting to believe mine is because it has happened with two different batteries from the same shop
Virgina - near Richmond
Started with gas station vape
upgraded to protank mini 2 and vision spinner (possibly a fake)
broke first protank went back for second
broke spinner
new spinner (broke from start)
and upgraded to Aspire Nautilus today
apparently I just break a ton of stuff and as a result have parts lying around to experiment with