Grassroots Leader

Here's an update. Store Mgr addressed my problem when I had to return again today. He claims that they have been having a lot of the same problems with the coils and believes it's due to a design change that is causing them to short out.The new style has the wire coil mounted vertically, and the old style is mounted horizontally. He said several have shorted out and burned up the wicks like mine was, and that's why it appeared to not have had one installed.

Bought a Kanger Subtank Mini about 2 weeks ago and was satisfied with the quality and experience of using it, but considering the $40 cost, that should have been the bare minimum. And then it happened- I needed to replace the coil that came in the tank, and since the tank kit came with a replacement coil, I figured my satisfaction with Kanger would continue- WRONG. After installing the new coil, I realized that the mouthpiece tube did not fit properly into the end of the coil, and in fact had to be forced on with significant downward pressure while twisting it into the tank. The threads were screaming from the resistance, but I got it tight and looked forward to drawing in a nice big cloud full of my favorite vapor. Unfortunately, it was badly weak, and after disassembling and reassembling several times, I gave up on it and waited out the overnight so I could go back to the store I purchased it at. Once there, the guy heard my complaint, pulled the brand new coil out, examined it closely and realized there wasn't a wick in the damned coil, even though it was fresh out of the kit they sold me. While waiting for that store to open during the night before, I went to the Kanger website to lodge my complaint, and that's when I realized that they evidently can't be bothered with customer service or support. No such thing to be found at their website. You can't email them, write them, or voice your opinion- good or bad, unless you want to call them. So I did, which put me into a voice mail system which gave me 2 choices, either sales or service. Upon choosing the service option, I heard a voice message that sounded disturbingly like somebody's cell phone voicemail box, which means they really don't want to deal with your problem while you're taking the time to try to get some support. Bottom Line- Kanger just wants to sell their crap for a premium price, and it appears that they're including factory seconds in their product packages. Because of this, I highly recommend you go with a different brand.