I've also never had any problems, except a few batteries that died pretty quickly, but I was promptly taken care of by customer service. I bought my first e-cig for waaay too much money at a mall kiosk, but at least it got me started on a healthier alternative lifestyle. Now I read the forums before I buy just about anything. I look at reviews by other members, and go from there. I've gotten some juice I didn't like, but that's why I started with small bottles before graduating to the big ones. Not everyone's taste buds are the same. Good luck on finding some new suppliers!