Warranty Requests & Returns

Warranty & Returns - Overview

To ensure your warranty request is not denied, please review our policy below. To open a warranty request visit: My Account > Orders > “Warranty/Return.” If you checked out as a guest, please create an account with us and email support@vaportalk.com so we can associate your new account with your previous orders. All warranty requests must be done through our website. Telephone support staff cannot process warranty requests.

Please read our warranty policy in full so you will understand what is and what is not covered. Returns are handled on a case-by-case basis and authorized at our discretion. Customers may return UNOPENED and UNUSED items for store credit, within 30 days of purchase. Customers will be responsible for shipping the product back to us. Shipping charges are non refundable/creditable.

Important: Once you have been approved for a return, you have 15 days to return the item(s) after 15 days we are unable to take the item back.

Dead on Arrival, Missing or Wrong Item Claims

Please inspect your items carefully upon receiving them. Claims must be reported to us within 48 hours from the delivery time for “Dead on Arrival” (DOA), missing, or wrong item(s). To open a return request visit: My Account > Orders > “Warranty/Return” Button. If you checked out as a guest, please create an account with us and email support@vaportalk.com so we can associate your new account with your previous orders.

It is your responsibility to check within 48 hours and notify us. If no notification is received after 48 hours, the order is deemed correct and you are satisfied with your order.

Clearance & Auctions

There are No returns, Refunds or Warranties on these items.

Our 30 Day Warranty Policy

Our “30-Day Warranty” begins the day the your items are delivered, customer assumes all cost in shipping items back to Vapor Talk and we assume all cost in shipping item back to customer. Shipping cost incurred are non-refundable/creditable.

  • Warranty returns must have packaging and original content to be accepted.
  • All returns must be accompanied by an approved RMA# to be accepted.
  • All returns must be initiated and facilitated by original purchasing account
  • All returns must be accompanied with an RMA return form, properly filled out.
  • All tanks and RDA’s must be completely cleaned of all liquids to be accepted
  • During testing of your merchandise, If it is determined that it is fully functional, we reserve the right to return the merchandise

Customers are responsible for return shipping of warranty items. Replacement product shipping will be covered by Vapor Talk.

What is covered by our warranty?

    • LED Display goes out
    • Charging port stops working
    • Battery unit turns off while using your device
    • Unit auto fires
    • Chip malfunction/functions improperly

    Some products will have minor flaws and is expected during manufacturing. We can only accept a return or exchange an item if it’s defective (meaning nonfunctioning).

    If you still are covered under the warranty, contact us. NOTE: Your RMA must be approved before you return your items to us.

    Contact: support@vaportalk.com or 1-888-315-VAPOR

For Sigelei Products

For Lost Vape Products

    • For any issues with your Lost Vape product(s) you will need to contact Lost Vape’s warranty service directly. Vapor Talk will only accept returns/exchanges if the product is unopened. Lost Vape’s Repair Center information:Email: Lostvaperepair@gmail.com

      Phone: 234-360-9228

      Address: 8171 Linden rd nw Malvern, OH 44644

Refunds & Store Credit Policy

All refunds and exchanges are issued as store credit. When the returned item has been received in satisfactory and unused condition. Credit will be issued to the Vapor Talk account used to make the purchase within 10 business days. You must have a register account to receive store credit. No account? Sign up, contact us and we’ll associate your previous orders with your new account.

What happens when an item is out of stock

For out of stock items in your order they will be refunded to your card used to make the purchase. We will process the refund within a 24-hour period. Your bank may take up to 72 hours to put the funds back on your card, and the time may vary depending on your bank.

We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.

How do I submit for an RMA?

Please visit your “My Account” page, select the order number which contains the item in question and select “Warranty/Return.” You can also use our RMA Form.