chopin

Dear friend, Firstly, so sorry about your bad shopping experience in Chinabuye & e5Cigs. As for the troubles about your order, let me explain the whole story to you in details. You placed the order 5000005277 on 2013-03-10, and we process it from 03-11, then all the items are ready to ship on 03-14, but we don't work on the weekend, so we shipped it out on 03-17, it takes about 2 days to get the DHL tracking number, then we updated the tracking number on 03-19, so be noted that we sent out your order on 03-17, not 03-19, and hope you can understand that we don't work on the weekend. Recently,DHL/EMS packages will be a little bit delay due to Two Sessions, about 3-4 days shipment delay. After the Two Sessions, the post office、airport and customs test the packages more strict than usual. What's more, due to MH 370 issue, the airport test the packages more strict than usual. This is an special situation, hope you can understand. So your package wasn't been sent out successfully the first time, and it returned to Hong Kong, that's why you saw the online tracking information stated that "Returned to shipper". And we never lie about this issue, then we communicated with our DHL agent to resend your order as soon as they can, Unfortunately, you opened a Paypal dispute about this order, and now the money returned to your account, I knew we lost a good customer, and totally understand your situation, but let me tell you the truth, so that other good customers won't misunderstand us. All in all, really sorry for all the trouble about your order, this is your first order, sorry about the unhappy experience, as a responsible seller for about 8 years, we will continuing improve our service to our valuable customers.